Small acts of kindness

I recently had an opportunity for my second business trip to Mumbai, India. My return flight was on All Nippon Airways – ANA – an overnight flight from Mumbai to Tokyo.

The Japanese flight crews on these flights are always good, but this one seemed even more cheerful, more attentive than most. I watched as they scurried around the cabin, taking care of passenger needs and pushing the heavy food and beverage carts down the aisles. Looked like a lot of hard work, and they were doing it efficiently and with great care.

When the flight attendant brought me my meal, I made an offhand comment, saying that I thought she was doing a really good job. It was just an observation of fact, and I didn’t really think anything about it.

Later in the flight, the flight attendant gave me a nice note, thanking me for recognizing her and saying how much it meant to her. I was surprised and pleased that such a simple gesture meant something to her. It all goes to prove that acts of kindness – even very small ones – can make a difference.


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My husband and I were both born and raised in Kansas, but for the past 20+ years we have been living in Atlanta, Georgia. Now, with our children grown and out of the house, we have the opportunity to spend two years living in Tokyo. My husband will be working with the Japanese counterpart to his American company. UPDATE 2023... After 4-1/2 years in Tokyo, we returned to Atlanta. Now we are heading to London for a three year job assignment!

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